Kindly note once Staub cookware is used, Consiglio’s Kitchenware cannot accept returns or exchanges. If you believe there is a warranty issue with your product, please address the below contacts.
Staub Warranty: https://www.zwilling.com/ca/warranty.html
Zwilling Contact Number: 1-800-775-6020 Consumer Service Hours: Monday - Friday, 9:00 am - 5:00 pm EST
You can review our return policy here for your reference: https://www.consiglioskitchenware.com/pages/return-exchange