Skip to content
Fast Free Canadian shipping over $69.99!
Fast Free Canadian shipping over $69.99!

90 Day Returns & Exchange Policy

Consiglio's offers a 90 day return policy, products must be new and unused with all original packaging. If a product has been used a restocking fee will apply. You have 90 days after the purchase date with the appropriate return authorization # that we will provide you with. Return authorization expire 14 days after they are provided. Contact us here for returns. Please note return shipping costs are the customers responsibility unless otherwise stated. Open box, lightly used, used, and box imperfection equipment are final sale and are not applicable for our 90 day return policy. 

Email for return approval. We cannot issue a return without first issuing approval. Products sent to Consiglios Kitchenware  without proper RA will not be accepted and be sent back to the sender. Products must be sent back with regular postage only. We reserve the right to refuse returns that are improperly sent or that do not follow the return instructions provided. Please allow 5 days upon delivery before inquiring about returns. As we strive for accuracy in type and print we reserve the right to refuse sale of goods if an error occurs. 

Please Note - If you believe your product is defective or incorrect you must contact us within 5 days of receiving your product. Consiglio's reserves the right to request e-mailed picture of the damage in question to proceed with the return. In the event a product arrives with cosmetic or easily reparable damage, we reserve the right to reconcile the issue by shipping out replacement parts for the product's repair. Replacement parts or parts for repairs are ordered specifically for a product and are not eligible for our 90 day return policy. Any tampering self servicing or technical work along with adding or removing components from any product will void warranty. 

Consiglio's is not responsible for spoiled foods/vegetables due to shipping delays or errors in shipment for our canning equipment. Although we strive to ship as quickly as possible we always recommend ordering well in advance for time sensitive food processing.  

At Consiglio's our goal is to always provide you with the best service at the most competitive prices. We will make every effort to accommodate you and your return. We pride ourselves in operating an efficient and environmentally friendly business.

Return policy related to product combos. When returning a product in combo or kit format (example coffee machine and grinder combo) all items in the combo must be returned, otherwise any items not returned will be charged at the products individual retail price and deducted from the refund. If the product included a free gift card, the gift card will be cancelled. If the gift card has been used the value of the gift card will be deducted from the refund. 

Return policy related to special order items. Special order items are non-refundable and are final sale. 

Any personal hygiene products are not available for returns, they are final sale.

If your order did not qualify for free shipping, and you paid a shipping fee, the shipping fee is non-refundable. We also reserve the right to exclude credit card processing fees from returns we deem to be fraudulent or suspicious. Credit card processing fees can vary from 2-5% depending on the payment method.

Return policy for products purchased with free gifts. In the event a product includes a free gift with purchase, the product must be returned with the free gift / items included in the return. If they are not included the full retail value of the free gift will be deducted from the return value.

Important - Products returned must be in brand new condition. If a product has been used a restocking fee will apply. All original product packaging, manuals, and components must be in good condition to be eligible for return authorization. Our shippers inspect all our products before shipping. 

Manufacturer warranty:

Products with manufacturers warranty will require in some cases a warranty card within the product package to be filled out. Following the specified instructions on the return card you may have to send in the information to register your product after purchase. All manufacturers defects or warranty claims will be looked after by the manufacturer. Other products will have to be sent to us with RA # and inspected by our product technicians to determine whether a manufacturer’s defect is the issue. (Please Note - Parts and labor costs are covered under warranty)

We are not responsible for associated shipping costs for returns/exchanges/warranty or to ship replacement parts. 

Restocking fees:

Consiglio's offers a 90 day return policy, products must be new and unused with all original packaging. If a product has been used a restocking fee will apply. In some instances, restocking fees can be waived if a product of equal or greater value is purchased within 30 days of receiving the initial order. Restocking fees are based on the condition we receive the product back. The better the condition of the product, original components, and packaging the lower the restocking fee. 

Free gift or accessories:

In the event a product is ordered with free gifts, the free gifts or accessories must be returned unused and unopened, in accordance with our standard return policy. We reserve the right to amend/cancel orders with sold-out or improper quantities of free gifts caused by cart errors.  

Stolen shipments:

Consiglio's kitchenware is not responsible for stolen packages. When an order is delivered we highly recommend retrieving your shipment immediately to avoid theft. When placing an order you will be provided the option to have delivery confirmation emailed to you or sent by text message. Once an order is delivered you will receive confirmation of delivery, we recommend collecting your shipment immediately from places such as concierge or front door. In the event of theft you should file a police report. Consiglio's will not provide refunds for stolen shipments. 

Incorrect address entry on order:

Consiglio's is not responsible for parcels delivered to addresses if the address was entered incorrectly, or was incomplete during the checkout process. Always ensure you include your full address during check out including buzzer code, gate code, unit numbers, etc.

Please note our return address:

Consiglio's Kitchenware  
41 Horner Ave - Unit 3B
Toronto, ON
M8Z 4X4