Consiglio's offers a 90 day return policy. Products must be new & unused with all original packaging otherwise a restocking fee will apply. You have 90 days after purchase date with the appropriate return authorization # that we will provide you with. Contact us here for returns. Please note return shipping costs are the customers responsibility unless otherwise stated.
Email email@example.com for return approval. We cannot issue a return without first issuing approval. Products sent to Consiglios Kitchenware without proper RA will not be accepted and be sent back to the sender. Products must be sent back with regular postage only. We reserve the right to refuse returns that are improperly sent or that do not follow the return instructions provided. Please allow 5 days upon delivery before inquiring about returns. As we strive for accuracy in type and print we reserve the right to refuse sale of goods if an error occurs.
Please Note - If you believe your product is defective you must contact us within 5 days of receiving your product. Consiglio's reserves the right to request e-mailed picture of the damage in question to proceed with the return. In the event a product arrives with cosmetic or easily reparable damage, we reserve the right to reconcile the issue by shipping out replacement parts for the product's repair. Replacement parts or parts for repairs are ordered specifically for a product and are not eligible for our 90 day return policy. Any tampering self servicing or technical work along with adding or removing components from any product will void warranty.
Consiglio's is not responsible for spoiled foods/vegetables due to shipping delays or errors in shipment for our canning equipment. Although we strive to ship as quickly as possible we always recommend ordering well in advance for time sensitive food processing.
At Consiglio's our goal is to always provide you with the best service at the most competitive prices. We will make every effort to accommodate you and your return. We pride ourselves in operating an efficient and environmentally friendly business.
Return policy related to product combos. When returning a product in combo or kit format (example coffee machine and grinder combo) all items in the combo must be returned, otherwise any items not returned will be charged at the products individual retail price and deducted from the refund. If the product included a free gift card, the gift card will be cancelled. If the gift card has been used the value of the gift card will be deducted from the refund.
Return policy for products purchased with free gifts. In the event a product includes a free gift with purchase, the product must be returned with the free gift / items included in the return. If they are not included the full retail value of the free gift will be deducted from the return value.
Important-Products returned must be in brand new condition with all original packaging & contents. Our shippers inspect all our products before shipping. If these requirements are not met a restocking fee may be applied.
Products with manufacturers warranty will require in some cases a warranty card within the product package to be filled out. Following the specified instructions on the return card you may have to send in the information to register your product after purchase. All manufacturers defects or warranty claims will be looked after by the manufacturer. Other products will have to be sent to us with RA # and inspected by our product technicians to determine whether a manufacturer’s defect is the issue. (Please Note - Parts and labor costs are covered under warranty)
We are not responsible for associated shipping costs for returns/exchanges/warranty or to ship replacement parts.
Please note our return address:
41 Horner Ave - Unit 3B