Please connect with Gaggia tech support agent for immediate assistance by calling - 1888 389 4123.
You can also submit an online ticket through their ticketing system.
Here is the link -https://support.gaggia-na.com/hc/en-us?return_to=%2Fhc%2Frequests
You can also request a tech support video call by completing the prompts at the link here - https://wholelattelove.ca/pages/contact-us#tech-callback
Take note of the case ID number that Gaggia provides you with.