Please connect with a DeLonghi tech support agent by calling 1-888-335-6644.
Please take note of the case ID number they assign you. Agents are available Mon-Fri 9am to 8pm ET.
You can also submit an online ticket here - https://www.delonghi.com/en-ca/contact-us
To place an order for a part, you can review the link here - https://delonghi.encompass.com/
To view DeLonghi Warranty information, review the link here - https://www.delonghi.com/en-ca/customer-service/warranty